I’ve coached plenty of leaders over the years who want help with effectively handling difficult conversations: sharing bad news, addressing performance problems, neutralizing a heated argument. And I’ve noticed something very interesting. When I offer suggestions on how to approach these situations and provide them with some lead-in phrases, they often stop me mid sentence and say, wait, I need to write that down.
To be clear, these are talented leaders with strong communication skills, and many of them intuitively know how to handle sticky situations, but they recognize that the biggest challenge in a critical moment is getting started. The same challenge probably applies to you. The first words you say will set the tone. They define the flavor of the interaction, how it’s received, and ultimately shape the outcome of the conversation.
I’m Sara Canaday and I’d like to welcome you to this course. As a leadership strategist, speaker, and author, I know firsthand that words matter. Instead of providing you with general advice or vague communication theories, I’ll be sharing some specific language you can use to kick off successful conversations in 10 high stakes leadership moments.
The lessons you’ll learn in this course can help you avoid being caught off guard or fumbling for the right words during a challenging interaction. You’ll receive a strategy to guide your approach along with influential phrases to help you frame productive conversations. Statements you can adjust and make your own so they feel natural, yet effective.
For reference, you’ll find a downloadable handout in the exercise file that includes a list of phrases I’ll be discussing during this course. As a current or future leader, you’ll find that having access to some proven phrases can increase your confidence and your impact, enhance your communication skills, and elevate your coaching outcomes.
Thank you for joining me to learn more about what to say, when. Let’s get started.